Privacy Policy

At WestForce Removals, we respect your privacy and are committed to protecting your personal information. This policy outlines how we handle the personal data we collect through our website, email communications, and service bookings in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you contact us, request a quote, or use our moving services, we collect information such as your name, phone number, email address, pickup and delivery locations, and any details you provide about your move. We may also collect payment details and notes necessary for invoicing, insurance, or service improvement.

We collect this information directly from you to provide removal and transport services, process payments, issue invoices, respond to inquiries, and meet our legal and tax obligations. Your data is stored securely and used solely for these operational purposes. We never sell or share your personal information with third parties unless it is required by law or necessary for service delivery — for example, sharing limited details with an accountant or insurer under confidentiality obligations.

All electronic communications and records are stored in secure, password-protected systems, and only authorised staff have access to them. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

You have the right to request access to your personal information or ask for corrections if any details are inaccurate. You can do this at any time by emailing info.removalwestforce@gmail.com